Click & Collect
Can I learn more about My Auto Parts Click & Collect?
Please click here, for our Click & Collect FAQ page.
Sale of Goods
What terms and conditions apply to the sale of the goods?
Please click here, for our Terms & Conditions.
Can I backorder any out of stock item?
If a product you want is currently out of stock, please get in touch with us at parts@myautoparts.com.au and we will see when it will become available for you.
Delivery
Do you offer pick up?
Currently we do not offer pick up services. For any questions regarding freight options, please call (07) 3865 2599.
What will be the cost of shipping?
Standard Postage for total orders over $199 is free* for items to regional and metro Australian locations (*shipping costs covered up to $40). Some remote areas are excluded, and shipping will be calculated at checkout. My Auto Parts reserves the right to not ship items for free due to errors in product listing and if this happens, we will contact the buyer to work out a solution. There is an option for some parts to have express postage applied. Express post is the priority service of our selected couriers and usually is 1-2 days quicker. We use a variety of courier and postal services to most efficiently get your product delivered. Estimated shipping times are displayed as a guide only and are based on the average delivery times provided to us by postal services. We provide tracking numbers when available to customers to follow their part delivery.
Free Shipping
Am I eligible for free shipping?
Free* standard shipping is on all orders over $199 (shipping costs covered up to $40). This will be calculated before checkout.
Warranties
What warranties apply to the goods?
My Auto Parts gladly adheres to the ACCC consumer guarantees that states:
• goods will be of acceptable quality or,
• goods will be fit for a particular purpose or,
• goods will match their description provided by My Auto Parts
Any products that do not adhere to the above are able to be returned at any time up to one year from the sale date, and My Auto Parts will pay the return postage costs. Please contact My Auto Parts as soon as you discover the goods are faulty or are incorrectly described and we will provide the return postage label.
Items damaged during off-road use or during installation are not included under manufacturer’s warranty.
Returns
What if I receive a faulty Item, is not what I ordered (incorrectly supplied) or is damaged?
If your item has been damaged in transit, is not fit for purpose, not of acceptable quality or not as described – we will refund your purchase through a normal refund process. You must contact us via info@myautoparts.com.au as soon as the damage is discovered and we will pay for return postage.
What if I have changed my mind?
Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
Please note:
We do not pay for return postage services for incorrect choices or change of mind purchases.
Goods must be in complete original packaging when returned to us.
Goods must come with a proof of purchase
Can I remove or alter labels on the packaging when returning a product?
No, please do not remove, alter, or scribble out any labels on the packaging when returning a product. All products must be returned with the original labels and packaging intact. Altering or removing labels can delay the return process and impact the accuracy of the information we need to collect and provide. To ensure a smooth and efficient return process, please leave all labels and packaging as they are when sending your item back.
Can I exchange a product?
We currently do not offer a pick up or exchange service for returns. All returns are processed by end of next business day after receipt and we will advise of the status of the return by 2 working days from the receipt of the return.
Can I return an item on sale?
Yes, sale items carry all the same return rights as our normal items.
How do I package my return?
Goods must be in complete original packaging when returned to us for non-faulty items. All items must have an original proof of purchase supplied to be eligible for refund.
Return Shipping
Who pays for return shipping for faulty items?
We do. Please contact us on info@myautoparts.com.au and we will usually ask for a description of the fault and/or photos to help the process.
Who pays for return shipping on incorrectly supplied items?
We do. Please contact us on info@myautoparts.com.au and we will determine if the part has been incorrectly supplied or described.
Who pays for return shipping if I have changed my mind?
You do. We recommend using a postage provider that offers tracking and insurance for items. We cannot be held responsible if your return does not arrive at our location.
Refunds
Where do I send my item for a refund?
Please send to
Attn: MAP Returns
72 Pritchard Rd Virginia
QLD 4014.
How long will a refund take?
Refunds will be processed within 2 working days from their arrival at our location and we will either immediately refund your purchase price into your account via our payment gateway or inform you of the reason for no refund being issued. Please contact us if you have not heard from our team or received your refund within a week of the item being received by us.
For more information is available in our Full Terms and Conditions.
Marketing materials
How to I unsubscribe to marketing materials?
All our marketing is ‘opt in’. We will not send you marketing material without your permission. We offer a unsubscribe link on all marketing materials sent. If you wish to contact us regarding any marketing material you have received, please email us at parts@myautoparts.com.au.
